Blue Cross and Blue Shield of North Carolina (BCBSNC) is definitely changing with the times. They always want to make sure that subscribers continue to get the best quality service for their lifestyle needs. They know that more and more people are managing everything from banking to shopping online, so they are now offering subscribers the convenience of acquiring Member Guides online. These guides are available through the Web, 24 hours a day. That means subscribers can check on their benefit information whenever they like.
Effective since February 1, 2008, groups are provided with their Member Guides through online use only. Subscribers can still request a paper copy of their Member Guide any time by calling BCBSNC Customer Service . They understand that some groups still want their employees to keep receiving paper Member Guides, and they will be provided at no cost. These employers just need to work with their BCBSN account representative upon renewal to request paper copies.
All enrolled employees will be shown how to receive their Member Guides online and how to get a paper copy if needed. Subscribers receiving a new ID card will get an informative buckslip included with the card. A letter with the new online guides will be mailed to the home of subscribers who do not need a new ID card.
This is just one more way that BCBSNC is continuing to make life easier, more flexible and convenient for so many people with health insurance needs.
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